At Queen of Fabric, we are committed to providing quality products and exceptional service. Please review our return policy below:
1. General Returns
- Returns are accepted for items that are defective or damaged upon receipt, including sale items.
- To request a return, please contact us within 7 days of receiving your order with proof of purchase and photos of the defect or damage.
2. Exclusions
- Sale items cannot be returned or exchanged unless they are defective or damaged.
- Fabrics that have been cut to order cannot be returned or refunded unless they are defective.
3. Process for Returns
- If your return is approved, we will provide instructions on how to return the item.
- Refunds or replacements will be processed once the returned item has been received and inspected.
